:. Your Security and Diamond Numbers Ltd
– Secure Online Purchasing
Diamond Numbers Ltd takes the security and privacy of its customers’ very
seriously.
Please read the following to familiarise yourself with our
online purchasing tools and procedures:
:. Security of your personal information submitted to us:
Privacy and Data Protection
Your personal information submitted to us in the form of emails is private and
secure and will not be used for any other purpose or sold to a third party
marketing, data or other type of business.
If you are signed up to our mailing list, from time to time we
may send you emails, but we will never send you an email requesting your
security information, personal details or credit/debit card details. Emails and
or pop-ups do circulate posing to be from banks or other financial institutions
asking you to submit your personal details, we will never do this.
Diamond Numbers complies with all the principles of data
protection set out by the government- for further information please visit
www.businesslink.gov.uk.
:. Safe and secure online purchasing at Diamond Numbers
Ltd
We can appreciate that internet shopping for some people can still be seen as a
risky way to purchase a product, so we have implemented several payment
gateways/facilities to put your mind at ease.
At Diamond Numbers we do not process the payments ourselves;
this is done entirely through independent third party payment companies, which
are listed below:
We use two different types of third party payment gateways, so
you have the freedom of choice (and hopefully one you will recognise and trust
to use to pay us through.)
Please note: if you have any pop-up killers (to prevent
unsolicited pop-up box advertising) please set it to ‘allow
diamondnumbers.com’ or disable before proceeding, to allow the payment
gateway to open in a secure, new window.
If you do attempt to purchase a number and upon submitting the
form, do not see another browser window open, (your pop-up blocker has
prevented the payment site from opening) the number will be reserved on the
site, and will prevent any further attempts to purchase it until it is released
by our web developers.
:. Barclays EPDQ
Our primary payment facility is provided by Barclays Business, is powered by
Barclaycard Merchant Services, (BMS) called ‘EPDQ’, which literally
means ‘Electronic PDQ’, employs a secure server that implements
secure socket layer technology (SSL), that keeps your payment and personal
details protected when ordering on-line. EPDQ also supports ‘verified by
Visa’ and MasterCard secure code’ which are further security
measures that can be taken to prevent unauthorised use of your card.
Every single transaction that is processed by Barclays is
subject to stringent checks by their fraud control systems, as well as Diamond
Numbers having extra fraud security in place provided by BMS that checks all
card details, including billing address, to validate the authenticity and
validity of your payment card and personal details, as well as indicators of
possible fraudulent use.
:. Please note that for this reason we can
only post to the cardholders billing address.
Once you have filled out your order details, you will be
navigated away from the Diamond Numbers website, and you will be taken onto the
secure EPDQ payment page on the Barclays e-commerce website. You may notice if
you look at your URL (address) bar on your browser window that http:// has now
changed to https:// showing you are now on a completely secure site. Sometimes
you may see a small icon that denotes a padlock on the bottom of your screen,
showing that you are now in a secure environment or ‘Secure
Mode’
:. What is ‘Secure mode’?
Web browsers such as Internet Explorer and Netscape support ‘secure
mode’ and standard security protocols. They can warn you if the site you
are about to view if secure or unsecure, by alerting you prior to entering any
details, usually by way of a message box popping up, and you can choose how to
proceed from here. When you reach our checkout pages, your browser will go into
secure mode, displaying either the ‘s’ in ‘https’, or
the small padlock on the grey bar at the bottom of your display, before
entering any personal or payment details. This means that all of your
information being sent across the internet is now encrypted with 128-bit
encryption which our website supports, which literally means your information
now has millions of code combinations that are virtually impossible to break,
protecting the transaction and keeping your card details safe from being viewed
by anyone else. We do not hold any of this information nor do we have access to
it.
Please note: For Payments that are in excess of £1000.00
you may need to contact your card issuing company prior to purchase, to let
them know to expect an online payment from Diamond Numbers Ltd, so they can
remove any on-line fraud shield on your card, which is in place to protect you
as the customer from potential fraudulent activity.
:. Paypal
The alternative option with which to take payments is Paypal, of which we are
Verified members (Paypal have checked and verified all of our business
details).
Paypal is a widely used method of safe secure internet payments.
If you choose to use this method, you will notice that it displays https:// in
the URL bar to show that it is secure, as well as the locked padlock in the
bottom of your browser window (click to verify) and also their own security
message and padlock in the top right hand corner of the screen.
You do not need a Paypal account to pay us through; you can
simply pay us using it without first having to register for an account. For
further details, please see www.paypal.co.uk.
There is no extra charge for using EPDQ or Paypal.
For further details on any of our payment facilities, please see
their respective websites or click on their logos on the main site.
:. Secure card payments over the phone
We accept credit and debit card payments made over the telephone. All of the
payments to us are processed via our ‘Point Of Sale’ system, also
provided by Barclays EPDQ, for your peace of mind.
:. Advanced Features
- This means that all card details are checked and verified with the issuing
bank
- The billing address and postcode for the card is also checked, as is the main
account holders name/company name
- Checks and verifies the card security digits, found on the reverse of the
card (last 3 digits on the signature strip), impossible to use without the
correct numbers
- This prevents you from any unauthorised use of your card, and also protects
us from potential fraud.
This system has proven to be far safer than a standard PDQ machine employed by
the majority of companies.
- All of your card details provided to us are destroyed immediately after use.
:. Other accepted payment methods
We also accept :
Business and personal cheques
Credit and debit cards
Postal orders
Wire transfers
Cash paid into our account
Unfortunately at this time we are unable to accept American
Express cards.
:. For our protection
For our security and to ensure service quality, phone calls and
the Live Chat facility may be recorded.
All calls to Diamond Numbers are charged at local rate.
If you have any questions or queries please do not hesitate to
contact us:
Tel: 08452 222 333 or email :
info@diamondnumbers.com
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